Return Policy

 

Returns, Exchanges & Refund Policy

If you’re looking to return or exchange your order, we’re here to help. We offer returns or exchanges within 30 days of receiving your order. You may return your product for store credit, a different product, or a refund to the original payment method, subject to the conditions below.

Please note the following exceptions to our return and exchange policy:

• Custom-made artisan jewelry, beaded animals, woven products, or jade products are not refundable.

• Mayan Astrology reports are not refundable once delivered with the correct date of birth, because each report is prepared specifically for the customer and the preparation time cannot be recovered.

• Returned items must be returned in unopened original packaging.

• Returned items must have no visible signs of wear or use.

To initiate a return or exchange, please submit an email through our contact page explaining why you wish to return the item. In some cases, we may request photos before providing return authorization details.

Return shipping is the responsibility of the customer unless the item arrived damaged, defective, was the wrong size, or the incorrect item was shipped due to an error on our part.

Original shipping charges are not refundable unless the item is defective, damaged, or the wrong product was shipped. If a customer changes their mind, refuses delivery, or decides they no longer want the item after it has shipped or arrived, the original shipping cost will not be included in the refund.

Please allow up to 48 hours for us to reply to your return request.

Sincerely,
Mayan Majix, LLC